Bizarre Enom / Bulkregister Renewal Mail
January 30th, 2010
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I just received this mail yesterday, from BulkRegister, who were bought out by Enom but who now seem to be the actual front-end for Enom customers:
Dear Andrew Peacock:
Remember, take no action and we will process the renewal order and attempt to extend the domains and services for you.
The following services in your account ‘XXXXX’ will automatically renew in two weeks:
Service Expire Date Description
————————————————————–
Bulk Membership 03-15-2010 Bulk Premium Membership
All dates are in MM-DD-YYYY format.
To renew these services do nothing. If you DO NOT want any of these services to auto-renew, please do the following:
1. Go to http://www.bulkregister.com.
2. Login to your account.
3. Go to the domains and services you DO NOT wish to renew.
4. Go to the auto-renew settings for these domains and services.
5. Select the appropriate option to have the domains and services NOT automatically renew.
6. Save your changes.
So, I’ve got no idea what the service is. I don’t know what benefits it provides. Nor do I know how much I’m going to be billed automatically.
It doesn’t appear in my renewal list. And I have no domains with Enom – sorry, BulkRegister – that are up for renewal till May.
And I can’t find any references to it either on their site or online, apart from another person who posted about receiving this mail.
And to top it off, I can’t log into their support center to submit a ticket.
Well done Enom, what a smooth, customer-friendly transition…
Anyone got any idea what this is about?
UPDATE, 10 MINUTES LATER:
It gets even better.
I got an automated response saying:
Hello,
Unfortunately, the update to your ticket has not been received as this mailbox is not monitored.
To update your ticket, you can click on the link in the email to immediately access your ticket and enter the updated comments.
So Enom… will I get a response or not?
Tags:
no you probably won’t get a response. you better go on the offensive.
i already transferred all my domains away from enom/bulkregister. they have gone autorenew/autorenewal happy.
even after attempting to turn off autorenew for all services.
you will still get emails warning that this, that and the other thing are going to autorenew.
enom went from not so bad, to complete scum of the earth.
ive just been charged $99 for the premium membership renewal – i am not impressed – it said free 60days, i didnt even agree to this service to be put on the account! they jsut put it on, i didnt agree to use them or their services. this IS A SCAM.
Hi, today they billed me 99 usd for this same premium membership. this looks like a big ripoff to me. I’ll take my urls and run away.